Refund policy

Last updated: September 7, 2026

At RJ Nova we want you to be happy with your purchase. This policy explains how to proceed if you have an issue with your order.

1. Satisfaction guarantee

If your product arrives defective, damaged in shipping, or doesn't match what you ordered, contact us through our Contact page within 5 days of receiving the product. Please include photos or a short video showing the issue to speed up the review.

2. Available solutions

Once we receive your report, we'll review each case individually and offer one of the following solutions, as appropriate: product replacement, full or partial refund, or credit toward a future purchase.

3. Conditions

To process a return for a defect or order error, the product must be kept in the same condition in which it was received, with its original packaging and accessories whenever possible.

4. Cash-on-delivery orders

If your order was paid cash on delivery and has an issue, the same conditions in this policy apply: contact us within 5 days of receiving it.

5. Processing time

Once a refund is approved, the money will be processed through the same payment method originally used, within a reasonable time frame according to the payment processor.

6. Contact

To start a return, or if you have any questions, write to us through our Contact page and we'll find the best solution for you together.